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City Hall / 16 W 9th St
74801-6812

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CITY OF SHAWNEE UTILITY / CUSTOMER SERVICE
Utility Department Frequently Asked Questions
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Q:!! City Takes Comprehensive Approach as it Plans for Critical Infrastructure Improvements !!
City Takes Comprehensive Approach as it Plans for Critical Infrastructure Improvements

The City of Shawnee recently underwent an analysis of current and future needs while preparing a long-range water and sewer capital improvement plan. Implementation of this plan will ensure that residents and customers continue to have access to clean water and an exceptional wastewater disposal system. It will also provide for future commercial, residential and industrial growth. The planned improvements are highlighted herein.

The first proposed project includes construction of a new 30-inch raw waterline from Shawnee Twin Lakes to the water treatment plant (a distance of 9.5 miles), which is estimated at $13.5 million. Other projects include replacement of pumps and controls for $1.5 million and intake valves at lake #2 for $450,000. These are especially critical needs as the principal water delivery system for the City and our customers. This new primary line will replace the original line constructed in the 1930s which is no longer in use. The waterline used at present dates to the 1960s and will remain available as a backup delivery source.

Other proposed improvements include required upgrades to the north-side wastewater treatment plant, south-side wastewater treatment plant and the water treatment plant. Construction of an additional water tower, improvements to the Atoka Waterline and several other projects are also planned. All told, $55 million in improvements are proposed. While these projects are not very visible, they are essential to Shawnee residents and represent the most significant series of system upgrades in decades.

As a result of the above-noted infrastructure needs, there is a planned water/sewer rate increase that may be implemented as soon as late-2009. For the average residential customer who uses 5,000 gallons of water per month, the expected combined water/sewer rate increase is $7.73 per month in the first year. We understand that increased rates can be frustrating. However, the proposed improvements are absolutely necessary to maintain and improve the systems that we all rely on everyday. Utility rates pay for the delivery of clean drinking water and the removal of wastewater and sewage, including the construction, operation, and maintenance of all utilities and associated infrastructure.

We would like to thank Shawnee residents for their patience and understanding during the coming months. This planned investment in our infrastructure system will ensure that the City will be able to provide exceptional service indefinitely, while preserving and improving the quality of life residents enjoy. It is a pleasure to serve you.

For the official press release click here
Dated:8/17/2009 2:03:54 PM Back to Top--^
Q:Are deposit(s) required for Water or Wastewater Services?
Yes, Residential customers must provide a deposit of $50 if the address is owner occupied or $75 for renter occupied homes. Commercial deposits vary depending upon the type of customer and projected water/wastewater usage projections. There is an additional $25 deposit for trash service for residential customers. Contact customer service for more information on Commercial deposits.
Dated:4/2/2014 2:35:01 PM Back to Top--^
Q:Can I pay my utility bill automatically?
Yes, the City of Shawnee offers our Automated Bill Payment program allowing you to have your utility bill automatically deducted from your bank account avoiding the need to write a check monthly or find the time to get to City Hall. Contact Customer Service for more information the required paperwork.
Dated:4/20/2004 11:01:11 AM Back to Top--^
Q:Can I pay my utility bill Online?
Yes, the City of Shawnee offers online utility and citation payments through our online payment site at http://www. Shawneeok.org/Payments. A $1.25 convenience fee is assessed for online payments.
http://www.Shawneeok.org/Payments
Dated:10/26/2007 8:48:43 AM Back to Top--^
Q:Do you charge a penalty if I pay my bill late?
Yes, if a bill is not paid on or before the due date, a 10% penalty is applied to the BILL AMOUNT with a minimum of $1.25 being applied.
Dated:4/20/2004 11:01:16 AM Back to Top--^
Q:What about any Water Meter or Water Tap Requirements?
See the WATER TAP REQUIREMENTS section of the web site for more detail on the Water Meter and Water Tap requirements.
Dated:4/20/2004 11:04:32 AM Back to Top--^
Q:What are your office hours?
The City of Shawnee Customer Service department is open from 8:00-4:30pm Monday through Friday and we ARE open during the Noon hour.
Dated:2/7/2012 1:22:21 PM Back to Top--^
Q:What happens if I do not pay my utility bill?
Water will be shut off without further notice if your bill remains unpaid past the CUTOFF day as determined by the cutoff notice and will not be turned on again until all balances in arrear are paid in full. Additionally if you do not pay your bill BEFORE the cutoff day, a $50 administrative fee will be assessed per City ordinances.
Dated:4/20/2006 7:09:27 PM Back to Top--^
Q:What is required to get utility service with the City of Shawnee?
For water/wastewater/sanitation service with the City of Shawnee, an application must be completed in the Customer Service department in City Hall located at 16 W 9th St.
Dated:4/20/2004 11:01:22 AM Back to Top--^
Q:Where do I pay my water bill?
Your water/wastewater/sanitation bill can be paid in person at the inside Customer Service window in City Hall located at 16 W 9th St, by using the night drop located in the old drive through on the north side of City Hall, by postal mail to CITY OF SHAWNEE, PO BOX 1448, SHAWNEE OK 74802-1448, online at http://www.shawneeok.org/payments, or at the kiosks located in the Tag Agency of Shawnee at 301 W Highland and Homeland Stores at Independence and Kickapoo or Independence and MacArthur.
Dated:4/2/2014 2:33:55 PM Back to Top--^
Q:Who do I call for emergency after hours or weekends?
During periods after 5:00pm to 8:00am and on weekends, the emergency number is 405-273-0890.
Dated:4/20/2004 11:00:36 AM Back to Top--^
Q:Who do I call for sanitation/garbage service problems?
The City of Shawnee contracts with Central Disposal for all residential solid waste collection. Please contact them directly at 405-275-5854 with questions related to service. For sanitation billing issues or to order trash service/polycarts please contact utility billing at 405-878-1560. For unresolved issues please contact Greg Price at 405-878-1662.
Dated:7/6/2010 4:31:24 PM Back to Top--^
Q:Who do I make my check out to for my utility payment?
All checks should be made payable to the ''City of Shawnee''''.
Dated:4/2/2014 12:08:22 PM Back to Top--^

Utility Bill Review
Utility Customers!
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and pay your Utility bill online if desired
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Water/Sewer/Sanitation Service Forms

Residential Application for Service
Required application for Resident Utility Service

Business Application for Service
Required application for Business Utility Service

30 Day Landlord Application Service
Required application for 30 Day Utility Service

Automatic Bank Payment (ACH) Form
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CONTACT INFORMATION
 
The City of Shawnee Customer Service department has new hours. They are: Monday through Friday from 8:00-4:30pm and ARE open during the Noon hour.


Water and Wastewater Cost of Service Study

The City of Shawnee provides Water and Wastewater utility services. Solid waste services are currently provided by Central Disposal and billed by contract by the City of Shawnee.

For more about your Water and Wastewater services
visit the Water/Wastewater page

For more about your Sanitation services
visit the Solid Waste / Sanitation / Recycling page

For more about Industrial Pretreatment
visit the Industrial Pretreatment Page

CONTACT INFORMATION
Location
City Hall
16 West 9th
Shawnee OK 74801
Mailing
Address:
City of Shawnee
PO Box 1448
Shawnee OK 74802-1448
General
Contact:
405-878-1560
After Hours
Emergencies
405-273-0890
Sanitation
Service:
Central Disposal
275-5854
Tired of Writing Checks?
Try our Automated Bill Payment!
 

2009 Utility Rate Study and Comprehensive Plan

In 2008, the City of Shawnee began developing a long range comprehensive plan for the Shawnee Municipal Authority in order to insure Shawnee Citizens continue to receive quality water and sewer services for the next 5 to 10 years. Staff worked throughly with a consultant to review current and future needs and devise the funding methods required to insure these needs are met. The basic goals of the Cost of Service Study are as follows:

Introduction
To provide adequate water and service to all of its customers, each utility must receive sufficient total revenue to ensure proper operation and maintenance (O&M) and continued development of both systems.

Revenue Adequacy
The objective for projecting revenue requirements is to ensure that the utility revenues are sufficient to recover annual total cash needs (O&M, interdepartmental/fund cost transfers, debt service needs and short term capital needs – normal or routine replacement).

Utility System Cash Needs Analysis
Using the cash-needs approach, MFS focused on Shawnee Municipal Authority’s historical trend (FY 2004/05 thru FY 2007/08) of both water and wastewater expenses for personal services, materials and supplies, other services and charges, capital, debt service and interfund transfers .
For more information of the plans, rate proposals, etc, view the basic presentation in PDF format here:

Water and Wastewater Cost of Service Study