Description :

Back to Job Openings
APPLICATION

JOB TITLE:                          Telecommunicator One
DEPARTMENT:                  Police
PAY RANGE:                      Grade 9, starting at $13.07/hour
ACCOUNTABLE TO:        Dispatch Supervisor
FSLA:                                    Non-exempt

REVISED: September 15, 2017

JOB SUMMARY:  A non-exempt position that is responsible for providing professional, quality service to citizens and users in providing emergency and non-emergency communication services by receiving complaints and requests for services from citizens and public safety personnel and providing pre-arrival instructions.

ESSENTIAL JOB FUNCTIONS:

• Accurately, quickly and courteously receive incoming emergency and non-emergency telephone calls and extract the maximum amount of essential information in a minimum amount of time.
• Accurately and quickly utilize computer-aided dispatch system facilities for complaint taking and coordination of public safety incidents.
• Provide emergency medical, fire, and police pre-arrival instructions according to policy.
• Serve as an information resource to general public. Locate requested information through additional sources.
• Participate in job-related training sessions and seminars.
• Observe field operations of public safety response units.
• Maintain prompt and regular attendance; attend required staff meetings.
• Maintain knowledge of police, fire and medical service procedures.
• Other duties as assigned.

MINIMUM REQUIREMENTS: 

• High school diploma or GED.
• Maintain a clear background check.
• Must be able to handle material with confidentiality.
• Must be able to multi-task and handle safety issues in a time sensitive manner.
• Must possess a valid Oklahoma driver’s license and maintain driving record acceptable to the City’s insurance carrier.
• Must pass a complete background check.

DESIRED QUALIFICATIONS:

• Must be able to type proficiently, index, file and perform other clerical functions.
• Skills in professional written and oral communication
• Must be able to work multiple computer programs.
• Must be able to communicate with public and emergency responders effectively in all emergency situations.
• Must be able to calm irate or frantic callers to obtain pertinent information.
• Must be able to maintain patience and a cool head.
• Must be able to follow the Police Department’s chain of command.

SUPERVISION REQUIRED:  Works under direct supervision of the Shift Supervisors, Communications Manager and Administrator of Support Services.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 

• Most of the work is performed indoors in isolated area.
• Must be able to work under stressful situations.
• Must agree to wear uniform provided and follow the Communications Division uniform policy.
• Must be willing to work different hours, rotating shifts, weekends and holidays.
• Employee works in an office environment and uses a desk top computer, fax, copier, and other electronic devices.
• Employee is sometimes required to work outside in both normal and abnormal weather conditions as required.
• Employee is occasionally required to bend, stoop and twist when maintaining files.
• Employee may be required to walk up and down stairs.
• Some lifting is required, usually up to at least 25 pounds.
• Must be able to adhere to Shawnee Communications Center and City of Shawnee Policies.

Back to Job Openings

Contact : Jennifer Greenland
405-878-1669

Deadline for Applying : May 31, 2019 11:59 PM