Water/Utility Services

Home  Government  Departments  City Clerk  Water/Utility Services

Water/Utility Services

Utility Billing or Customer Service Questions?  Call 405-878-1560

The City of Shawnee Utility Billing Customer Service Division is responsible for the collection and billing of water, sewer, and sanitation services.  Our main objective is processing new service, turns-ons, turn-offs, transfers, payment arrangements, adjustments, delinquency cutoffs, and other requests by our citizens. 

Utility Billing Customer Service Office Hours and Location:
Utility Billing Customer Service office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, except holidays.  We are located at 16 West 9th Street in Shawnee.  Our mailing address is Post Office Box 1448, Shawnee, Oklahoma  74802-1448.

Failure to receive your bill does not avoid or waive your billing or penalty.

Questions regarding setting up new service, payment options, transfering service, disconnect service, or any other utility billing service, please click here.

For more information on the New Utility Rates and Fees Effective February 1, 2019 please click here