Dispatcher I

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Dispatcher I

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JOB TITLE:                          Telecommunicator I
DEPARTMENT:                Police
PAY RANGE:                      Grade 16, starting at $17.09/hour
ACCOUNTABLE TO:    Dispatch Supervisor
FSLA:                                      Non-exempt
REVISED:                            September 15, 2017

JOB SUMMARY:  A non-exempt position that is responsible for providing professional, quality service to citizens and users in providing emergency and non-emergency communication services by receiving complaints and requests for services from citizens and public safety personnel and providing pre-arrival instructions.

ESSENTIAL JOB FUNCTIONS:

  • Accurately, quickly and courteously receive incoming emergency and non-emergency telephone calls and extract the maximum amount of essential information in a minimum amount of time.
  • Accurately and quickly utilize computer-aided dispatch system facilities for complaint taking and coordination of public safety incidents.
  • Provide emergency medical, fire, and police pre-arrival instructions according to policy.
  • Serve as an information resource to general public. Locate requested information through additional sources.
  • Participate in job-related training sessions and seminars.
  • Observe field operations of public safety response units.
  • Maintain prompt and regular attendance; attend required staff meetings.
  • Maintain knowledge of police, fire and medical service procedures.
  • Other duties as assigned.

MINIMUM REQUIREMENTS

  • High school diploma or GED.
  • Maintain a clear background check.
  • Must be able to handle material with confidentiality.
  • Must be able to multi-task and handle safety issues in a time sensitive manner.
  • Must possess a valid Oklahoma driver’s license and maintain driving record acceptable to the City’s insurance carrier.
  • Must pass a complete background check.

DESIRED QUALIFICATIONS:

  • Must be able to type proficiently, index, file and perform other clerical functions.
  • Skills in professional written and oral communication
  • Must be able to work multiple computer programs.
  • Must be able to communicate with public and emergency responders effectively in all emergency situations.
  • Must be able to calm irate or frantic callers to obtain pertinent information.
  • Must be able to maintain patience and a cool head.
  • Must be able to follow the Police Department’s chain of command.
SUPERVISION REQUIRED:  Works under direct supervision of the Shift Supervisors, Communications Manager and Administrator of Support Services.


WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 

  • Most of the work is performed indoors in isolated area.
  • Must be able to work under stressful situations.
  • Must agree to wear uniform provided and follow the Communications Division uniform policy.
  • Must be willing to work different hours, rotating shifts, weekends and holidays.
  • Employee works in an office environment and uses a desk top computer, fax, copier, and other electronic devices.
  • Employee is sometimes required to work outside in both normal and abnormal weather conditions as required.
  • Employee is occasionally required to bend, stoop and twist when maintaining files.
  • Employee may be required to walk up and down stairs.
  • Some lifting is required, usually up to at least 25 pounds.
  • Must be able to adhere to Shawnee Communications Center and City of Shawnee Policies.

Can you perform the essential functions of the job with or without accommodations?   Yes_____ No_____

Contact :
Becki Reyes
HR Assistant
405-878-1627

Deadline for Applying : Open until filled