Frequently Asked Questions
How do I start new water/wastewater/santitation service?
Do you accept applications to start water/wastewater/sanitation service by email?
Where are you located and what are your office hours?
Are deposits required for Water, Wastewater and/or Sanitation Services?
Do I have to be home when water service is turned on?
I am moving from my current Shawnee address to another Shawnee address. Can I transfer my service?
Can I pay my utility bill online?
What are the different options to pay my water bill?
Is there a penalty charged if my bill is paid after the due date?
What happens if I do not pay my utility bill?
Who do I call for water/wastewater emergencies after hours or weekends?
Who do I call for sanitation/garbage service questions or problems?
How do I utilize the City's transfer station?