Frequently Asked Questions

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Frequently Asked Questions

How do I start new water/wastewater/santitation service?

Do you accept applications to start water/wastewater/sanitation service by email?

Where are you located and what are your office hours?

Are deposits required for Water, Wastewater and/or Sanitation Services?

Do I have to be home when water service is turned on?

I am moving from my current Shawnee address to another Shawnee address. Can I transfer my service?

Can I pay my utility bill online?

What are the different options to pay my water bill?

Is there a penalty charged if my bill is paid after the due date?

What happens if I do not pay my utility bill?

Who do I call for water/wastewater emergencies after hours or weekends?

Who do I call for sanitation/garbage service questions or problems?

How do I utilize the City's transfer station?